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Process Management

Employment History - Process Management


Company/Organisation: Integra Lifesciences Shared Services Ltd

Date Range: September 2008 to October 2012

Role: Accounts Support Manager (Outside of US)

Employment Type: Full-Time Employee


- Successful restructure & development of O2C (AR) and P2P (AP) functions to levels of performance exceeding management expectations.

- Development of staff and introduction of new and/or enhanced skill-sets into the organisation e.g. Letters of Credit and Credit Risk

- Successful project management of strategic projects on behalf of the corporation in Europe such as the business process mapping of global Order 2 Cash and Procure 2 Pay chains by the entity. Other projects of note are the Corporate Card migration project onto a single process platform and provider along with the Travel & Expense policy deployment in Europe.
- Successful migration of remaining substantive entity O2C (AR) and P2P (AP) Ledgers into the Shared Service Department in Dublin.

Company/Organisation: Venn Finance Ltd 

Date Range: May 2008 to September 2008

Role: AR Team Leader

Employment Type: Contractor


- Evaluated EMEA AR Ledger and recommended functional upgrades for our client Integra Lifesciences Shared Services (Ireland) Limited.
- Drafted client Credit Policy and made restructuring process and end structures SOX 404 compliant
- Implemented the basics of the upgrade to bring the new AR function to operational levels of compliance and effectiveness. The training and development of staff was conducted by John in tandem with this process. 

Company/Organisation: Stephen Harvey Ltd

Date Range: October 2007 to February 2008

Role: Financial Consultant

Employment Type: Freelance


In a task-based role for the Managing Director of FAI Finance Corporation, John completed the following for Mr Stephen Harvey in his Real Estate Company as follows.
- Evaluate books of first entry for viability as a business
- Negotiated debt repayment agreements with creditors
- Placed recommendations on business viability to the owner 

Company/Organisation: FAI Finance Corporation Ltd

Date Range: February 2007 to September 2007

Role: Credit & Operations Manager

Employment Type: Full-Time Employee


- Participation in policy and organizational planning
- Development and implementation of debt collection policy structures on the UK Loan book
- Implementation of wider organizational restructuring plans affecting telesales and administration
- Upon successful restructuring of the debt collection structures of the UK loan book, I accepted a task-based role for the Managing Director of FAI Finance Corporation to review his Real Estate Business in Co Kildare, Ireland.

Company/Organisation: Kraft Foods Ireland Ltd

Date Range: April 2006 to February 2007

Role: Credit Control Manager

Employment Type: Full-Time Employee


- My main role there was the resolution of long-standing billing disputes with very large multiple customers
- Development of relationships internal and external that aided more effective cash collection
- Credit Policy and process improvements that effected a more efficient approach to credit and collections in a SOX 404 environment.

Company/Organisation: Meteor Telecommunications Ltd

Date Range: August 2005 to April 2006

Role: Credit Manager

Employment Type: Full-Time Employee


- AR process review and implementation of process changes, the rollout of new processes to define new Credit & Collections function for B2B and B2C sections of the business
- Drafting of policy and implementation of same through team training and on-the-floor training of staff in the new structures
- Daily management of the department
- Credit Risk reviews of large value indirect sales purchases 

Company/Organisation: United Parcel Service Ireland Ltd trading as UPS

Date Range: May 2001 to August 2005

Role: Accounts Receivable Coordinator (Specialist Supervisor)

Employment Type: Full-Time Employee


Functional review of Irish AR function and development of strategy and operational plan to restructure Credit & COD section.

- Implementation of plans to successful restructure through training and development of staff formally and informally by on-the-floor mentoring in the new processes
- Led in some major ERP and Systems projects such as ARCS (Oracle 11xi platform); ECS (European Cashiering System)
- Daily function leadership/management and escalated customer dispute resolution

Company/Organisation: Glanbia plc (Dairy Division)

Date Range: April 2020 to May 2001

Role: Assistant Credit Manager

Employment Type: Full-Time Employee


- Evaluation and restructure plan for Dairy SME AR ledger

- Deployment of the approved plan and implementation of training and development for the AR team based on the original plan

- Daily leadership of the team and taking the lead in escalated disputes with customers

Company/Organisation: French & Associates Ltd (now IBM Process Management Division)

Date Range: April 1998 2021 to April 2000

Role: Credit Executive

Employment Type: Full-Time Employee


Working on client portfolios performing the following credit and collection activities:

- Credit Collections calls EMEA

- Debt Collection by Phone

- Credit Administration 


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