Service Offerings
Do you need a skilled Engineer who is dynamic, can communicate effectively with all levels of my organization, and is not afraid to own problems and solve them for the team?
Here is what we can do for you. We can...
- Can support Linux and Windows-based servers for in-hours troubleshooting and out-of-hours on-call service.
- Can support cloud architecture with full-stack major incident management services, and implement best practices in this area to maximize product availability for the team.
- Can contribute to and lead technical projects based on the waterfall and/or agile project management methodologies using a good understanding of the software development lifecycle aka SDLC.
- Can spot automation opportunities and implement automation solutions in Python, Go, or Bash.
- Can design, customise and implement CI/CD pipelines based on actual project requirements and not how it was done in the last 5 jobs.
- Can troubleshoot complex products that have multiple layers of microservices, especially at the middleware tier communicating with complex backend architectures.
- Can build monitoring solutions that integrate with technical documentation levelling in an SRE-based environment.
- Is not afraid of complexity and can take ownership of large problems, pushing for the understanding of the problem statement. Also able to engage with others who can contribute to solutions, which resolve the problem.
- Can provide technical writing services in Runbook, How to Document, and Customer facing documentation.
- Is familiar with multiple supporting systems including Github, Confluence, Jira, and Zendesk.
- Can write commercial articles for publication in technical and non-technical areas.
Service Offering Summary
DevOps
⇒ CI/CD Deployments and Hosting
⇒ Cloud Production Support
⇒ Technical Project Management
⇒ Programming and Automation
⇒ Cloud-Based Systems Design
Infrastructure
⇒ Production Support (Servers/Services/Troubleshooting)
⇒ Customer Support
⇒ Technical Root Cause Analysis (TRCA)
⇒ Major Incident Management
⇒NOC and Monitoring Solutions
Writing
⇒ Event Management (Technical)
⇒ Technical Writing (Internal/External)
⇒ Documentation Repository Design and Implementation
